Refund policy

At Monai, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1. Return Window You have 30 days from the date of delivery to request a return or exchange.

2. Eligibility To be eligible for a return, items must be:

  • Unused and in the same condition as received
  • In the original packaging with all tags and accessories
  • Accompanied by proof of purchase (order number or receipt)

Only items purchased directly from monaibaby.com are eligible. For purchases from authorized resellers, please contact them directly.

3. Non-Returnable Items

  • Gift cards
  • Downloadable products
  • Final sale items (clearly marked at time of purchase)

4. How to Start a Return Email us at support@monaibaby.com with your order number and reason for return. Within 1–2 business days, we will send you:

  • A Return Merchandise Authorization (RMA) number
  • A prepaid return shipping label (download and print)
  • Step-by-step return instructions

Please do not ship items back without an RMA number, as we may not be able to process unauthorized returns.

5. Return Shipping We provide a downloadable return label to help ensure your package is properly routed to our warehouse.

If the return is initiated by the consumer for personal reasons (including but not limited to dislike, no longer needed, ordered by mistake, etc.), the customer is responsible for the return shipping costs.

Please note that the original shipping fee and return shipping fee are non-refundable for non-quality-related returns.

If the goods received are damaged, defective, or incorrect due to our reasons, the consumer is not required to bear the shipping fee — we will cover the full return shipping cost.

6. Restocking Fee No restocking fee.

7. Refund Process Once we receive your return, we will inspect the item and email you within 3 business days to confirm approval or rejection.

If approved, your refund will be issued to the original payment method within 7 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.

8. Exchanges We accept exchanges for any reason within the 30-day window, subject to the same eligibility conditions as returns. Simply request an exchange in your return email and specify the replacement item.

9. Damaged or Defective Items If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We will cover all return shipping costs and offer your choice of a free replacement or a full refund including original shipping.

10. Return Address

Return United States Warehouse: 1401 West Front St, Florence, NJ 08518

11. Contact Us Email: support@monaibaby.com Response time: within 1 business day (Monday–Friday)